Return & Exchange Policy

How do I return an item purchased on Nomad?

Nomad Clothing offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (team@nomadclothing.shop) or drop a DM on our official instagram @nomad.stores within 5 business days of receiving the order.
• Step 2: Provide us with your invoice details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse.
• Returned without original packaging including price tags and labels.
• If request is initiated after 5 business days of order delivery.

Please note that our shipments go through rigorous quality check processes before they leave our facility. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.